Refund Policy for Simply Doughlicious Cookies LLC

At Simply Doughlicious Cookies LLC, customer satisfaction is important to us. Our refund policy outlines the conditions under which refunds are offered, as well as the process for requesting one.

1. Eligibility for Refunds Refunds are only offered under the following conditions:

• The item was damaged upon arrival.
• The wrong item was received.

To be eligible for a refund, customers must notify us within 7 days of receiving the item.

2. Refund Request Process To request a refund, customers must:

• Submit photos of the damaged or incorrect item as proof.
• Contact us at [email protected] to initiate the refund request.

3. Refund Type We offer partial refunds for eligible claims. Note that any approved refund will incur a 10% surcharge, whether it pertains to the product cost or shipping fees.

4. Fees All refunds will incur a 10% surcharge, applied to either the cookies or shipping costs.

5. Non-Refundable Items Refunds are not available except as specifically stated under the conditions outlined above.

6. Processing Time Once a refund is approved, it will typically be processed within 5-10 business days. The timeframe may vary depending on your bank or payment provider.

7. Communication Customers will receive notification of the approval or rejection of their refund request via email from [email protected].

For any questions or further clarification, please contact us at [email protected].